Call Reporting - Newry, logging, reporting software call report, Newry Northern Ireland

Call Reporting

Call Reporting

Report is a powerful reporting solution for single and multisite users who want to take affordable call logging to the next level of sophistication. It has a full range of customisable reports for cost control, response management, traff

S&S Communications Call Logging

Report is designed to manage and improve the use of telecommunications throughout your business, with a wide and flexible range of reports that show you exactly what is going on in a format that is easy to understand and tailored to your business. 

By introducing Report, immediate cost savings of up to 15% on calls can be realised as well as the associated savings in staff time on those calls. As a result, Report can pay for itself within three months. Report will quickly highlight further immediate savings that can be made by terminating unused lines, redeploying unused extensions and identifying and eliminating unnecessary and private calls.

The Benefits

Reduce Costs

See an immediate reduction of up to 15%

Retain Customers

Impress callers by answering their calls quickly and handling their calls effectively

Increase Sales

Ensure increased levels of telesales activity are being made to drive new sales

Improve Performance

Work with staff to develop their telephone and telesales techniques

Detect Fraud

Identify potential telephone fraud early and avoid huge expense

Call Reporting

Frequently Asked Questions

Yes indeed you can, Ofcom regulations require all providers to provide number portability to subscribers who request it.

When changing network you need to request a port authorisation code (PAC). Mobile operators are legally obliged to provide the code within two hours, you also need to obtain a SIM Card from your new network provider. Simply call the networks customer services team within 30 days and they will process your transfer.

Please note if you are not out of contract with your previous network provider you may be liable to pay additional costs.


4G is the name given to the fourth generation of mobile networks, just as the previous generation is called 3G. It allows network providers such as O2, and Vodafone to provide better network services, for instance support for video calls, wireless voice telephony, mobile TV and high-speed web browsing. 4G is around five times faster than existing 3G services. Theoretically it can provide download speeds of up to 100Mbps.

4G LTE is a type of 4G technology. This stands for Long Term Evolution. 4G LTE aims to offer users even faster, more reliable mobile broadband internet for devices like smartphones, tablets and laptops.

Micro and Nano SIMs are smaller versions of the regular SIM cards. The micro-SIM is a smaller type of SIM that was first used in the iPhone 4 and the Nano SIM is around 40% smaller. Most smartphones will use either of these instead of the traditional SIM.

If you have recently purchased a phone which requires a Micro or Nano SIM a SIM card cutter can be used which cuts the regular SIM to the size required. A SIM adapter can also be used if you need to put a smaller SIM into a phone which requires a larger SIM.

If you are unsure SIM your new phone takes, please call us on 028 302 67108 and we will inform you and supply one if needed.

VOIP is an acronym for Voice Over Internet Protocol, or in more common terms phone service over the Internet.
If you have a reasonable quality Internet connection you can get phone service delivered through your Internet connection instead of from your local phone company.

Call your current provider and ask for a PAC code.

  • They must give you one (or tell you why they can't) within two working days.
  • It's free once you've paid any outstanding bills and disconnection fees.
  • You must get a PAC code before you disconnect your old phone. If you disconnect without getting a PAC, you won't be able to keep your old number.
  • You can normally increase your tariff at any time, but lowering it will depend on when your contract started, and how long you've been on your current tariff. You may be required to pay off the remainder of your current contract (what you agreed to pay each month, multiplied by how long you have left on it), before you can begin a new one.
  • If you change your tariff it will take effect from the date your monthly allowance is allocated.

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