Below are a number of frequently asked questions, if your question is not covered please call us on 02830267108 or email us on firstname.lastname@example.org and we will be happy to help.
Yes indeed you can, Ofcom regulations require all providers to provide number portability to subscribers who request it.
When changing network you need to request a port authorisation code (PAC). Mobile operators are legally obliged to provide the code within two hours, you also need to obtain a SIM Card from your new network provider. Simply call the networks customer services team within 30 days and they will process your transfer.
Please note if you are not out of contract with your previous network provider you may be liable to pay additional costs.
4G is the name given to the fourth generation of mobile networks, just as the previous generation is called 3G. It allows network providers such as O2, and Vodafone to provide better network services, for instance support for video calls, wireless voice telephony, mobile TV and high-speed web browsing. 4G is around five times faster than existing 3G services. Theoretically it can provide download speeds of up to 100Mbps.
4G LTE is a type of 4G technology. This stands for Long Term Evolution. 4G LTE aims to offer users even faster, more reliable mobile broadband internet for devices like smartphones, tablets and laptops.
Micro and Nano SIMs are smaller versions of the regular SIM cards. The micro-SIM is a smaller type of SIM that was first used in the iPhone 4 and the Nano SIM is around 40% smaller. Most smartphones will use either of these instead of the traditional SIM.
If you have recently purchased a phone which requires a Micro or Nano SIM a SIM card cutter can be used which cuts the regular SIM to the size required. A SIM adapter can also be used if you need to put a smaller SIM into a phone which requires a larger SIM.
If you are unsure SIM your new phone takes, please call us on 028 302 67108 and we will inform you and supply one if needed.
VOIP is an acronym for Voice Over Internet Protocol, or in more common terms phone service over the Internet.
If you have a reasonable quality Internet connection you can get phone service delivered through your Internet connection instead of from your local phone company.
Call your current provider and ask for a PAC code.
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