Call Management
Call management, a cost effective method of improving all your business
communication systems. It will allow you to keep control of your telecommunication
costs on your telephone systems. Not just about saving costs, call management can
also improve the overall customer service, and with more effective communication
system and usage, your staff will in turn become more productive. No business should
be without one.
AI Office Call Management |
- Comprehensive range of reports including Cost, Response, Traffic, and Account Codes
- Large range of selection criteria to allow reports to be customised to meet individual needs
- Powerful report scheduler that allows the automated delivery of reports by email to selected users
- Real time monitor that displays calls in itemised and graphical format
- Alarm system that identifies exceptional calls (over a certain cost, to a specified number,
longer than a certain duration, from a specific extension etc) and either does a screen popup,
email or SMS to highlight the call
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For further details, please contact us on 028302 67108
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AI Office Call Management Special Edition |
- Modern and intuitive user interface
- Comprehensive range of reports
- Web reports is simple to install with no extra software required on the client computer
- Powerful report scheduler that allows the automated delivery of reports by email to selected users
- Comprehensive range of Carrier Costing Tables with regular updates
- Large range of selection criteria to allow reports to be customised to meet individual needs
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For further details, please contact us on 028302 67108 |
Call Recording
Today the benefits of recording calls are becoming more recognised and in turn being seen as a necessity to have in the business premises. Recording calls can provide an organisation with an accurate report of what has been said by whom and when it was said, it will help avoid the need for repetition. Call recording is the perfect aid to resolving any disputes and attending customer complaints.
Provoice Call Recording |
The ultimate in Professional Voice Recording. ProVoice is for every type of enterprise,
institute or organisation needing a facility to record, store and monitor voice telephone calls.
ProVoice is the most feature rich Voice Recording and Monitoring solution available on the market.
It can use your corporate LAN, client/server structure to its full extent, or it does the job as a
standalone system in a very efficient manner.
- Unlimited multi-system expansion
- Superior Voice recording quality
- Encrypted and access secured Voice file storage and playback
- Fully configurable Recording parameters
- Automatic labeling of time, date, call duration dialed and identified telephone numbers
- Built-in Phone Book with import facility for your relational database
- Advanced User, Application and Security/Access management
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For further details, please contact us on 028302 67108 |
Provoice DX4 Call Recording |
The ProVoice DX4 Digital Voice Recorder makes all the benefits of professional, centralised call recording available and affordable to ALL organisations. With the ProVoice DX4 Call Recording has never been simpler. Can you really afford not to?
- Digital handset compatible
- Analogue Lines
- Simple USB connectivity
- Neat and compact
- Encrypted/tamperproof recordings
- Centralised storage
- Unlimited storage
- Fully automatic backup
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For further details, please contact us on 028302 67108 |
Provoice DX8 Call Recording |
The ProVoice DX8 Digital Voice Recorder makes all the benefits of professional, centralised call recording available and affordable to ALL organisations. With the ProVoice DX8 Call Recording has never been simpler. Can you really afford not to?
- Digital handset compatible
- 4 Analogue Lines
- Simple USB connectivity
- Neat and compact
- Encrypted/tamperproof recordings
- Export to WAV
- Centralised storage
- Unlimited storage
- Fully automatic backup
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For further details, please contact us on 028302 67108 |
Provoice DX30 Call Recording |
The DX30 offers the greatest protection to your business as all calls are encrypted and tamperproof and, therefore, admissible in a court of law. All calls are instantly streamed, via proven USB-technology, to the ProVoice recording server. From here the calls are immediately available for review via the network with the advanced IP playback tools. The unit has an entry level of 8 ISDN channels and is software upgradeable to a fully populated ISDN pipe (30 channels) to ensure your investment is protected.
- Connects to ISDN 30 (Q931 or DASS)
- Fits to ANY phone system
- Hassle free upgrade path
- ALL calls recorded
- Encrypted/tamperproof recordings
- Full D-channel support for DDI/CLI
- Export to MP3
- Unlimited storage
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For further details, please contact us on 028302 67108 |
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